Ticket FAQs for the 2022 Hero Open at Fairmont St Andrews, held from July 28-31.
HOW DO I ATTEND?
When & where can I buy tickets for the 2022 HERO OPEN?
Limited Launch Price Tickets for the 2022 Hero Open can be purchased here from the 9th March 2022.
Where & when will the event be held in 2022?
The main event will be held from 28th–31st July 2022 at Fairmont St Andrews, St Andrews, Fife.
Official sales channels
Tickets are only available to purchase via PGA European Tour at Select an Event - Fairmont St Andrews - Ticketing System (europeantour.com)
TRANSPORT
Is there parking available for the event, and how much does it cost?
Free on site parking will be available for all ticket holders at the event. Further details including the location will be confirmed closer to the event. Accessible parking options are also available for disabled badge holders, please contact ticketing@europeantour.com with the relevant documentation to secure a spot.
Are there public travel options to attend the Hero Open?
Any additional travel options to attend the Hero Open will be confirmed closer to the event.
TICKET PRICES & INFORMATION
How much do tickets cost?
Tickets will go on-sale at a promotional Launch Price in March 2022, this will provide a saving versus the price paid for tickets closer to and in the week of the event (if still available and not sold out in earlier sales periods).
Launch prices for Adults are £10 across all 4 days. Adult season tickets are also available, providing a saving if you plan to attend multiple days. Juniors (12 and Under) attend for free (Valid ID must be presented at the point of entry to be granted access)
Can Juniors come to the Hero Open for free?
Complimentary tickets for those aged 12 years and under are available upon purchase of an Adult ticket. Junior tickets are required to be redeemed at the time of original purchase. All ticket types, including Junior Tickets are subject to availability, and cannot be issued in advance or at the gate once a day has sold out. To add Junior tickets to an existing order, please email ticketing@europeantourgroup.com
Will tickets be available on the door?
We recommend purchasing tickets in advance to guarantee your access. Tickets purchased in advance of the week of the event also provide a cost saving.
CUSTOMER SERVICE
When will I receive my tickets for the event?
Tickets will be sent via email no later than 4 weeks out from the event. All tickets for the 2022 event will be Digital tickets, with no printed tickets available for purchase.
What do I do if I haven’t received my tickets?
If you haven’t received your tickets via email, and there is less than 7 days until the event contact our customer service team - Ticketing@europeantour.com. When contacting us please include your order number, the surname of the booking and the email address used to create the booking. Please do check your junk/spam/clutter folder in your emails before contacting us.
I have bought a ticket for one day of the event but would like change to a different day. Is this possible?
Tickets are not refundable or exchangeable under these circumstances.
What happens if the event is cancelled or goes behind closed doors?
Ticket buyers will receive a refund if their ticket is cancelled by the PGA European Tour due to COVID-19. Full details can be found within our Ticket T&Cs .
What happens if capacity for the event is limited due to COVID-19 restrictions?
Ticket buyers will receive a refund if their ticket is cancelled by the PGA European Tour due to COVID-19.
Will there be social distancing in place at the event?
The Health & Safety of fans, players & staff will be at the centre of all planning for the event, and government guidance at the time of the event will be followed in this respect. If there is a requirement for social distancing or contact tracing during the event, we will contact ticket purchasers directly to advise on next steps.
What happens if local COVID-19 restrictions where I live impact my ability to travel to the event?
If the Ticket Purchaser is unable to attend the 2022 Hero Open with spectators because they live in an area which is subject to a local lockdown, restricting them from being able to come to the venue, a full refund will be issued (Subject to conditions outlined within the Full Ticketing T&Cs).
I have a question that I can’t find the answer to, how do I contact customer service?
For queries specific to your booking of tickets; please contact our customer service team on email at Ticketing@europeantour.com . When contacting us please include your order number, the surname used to make the booking and the email address used to create your account.
