FAQ – HERO OPEN
Tournament Format
*Date: *Thursday 28 July – Sunday 31 July 2022
Field: 156 Players
Format:
The tournament will be a 72-hole stroke play event.
The field will play one round on each of the first two days, after which the leading 65 players (and those who tie for 65th place) will go forward to the third and fourth rounds.
In the event of a tie for the first place there will be a hole-by-hole play-off.
Prize Presentation
The Prize Presentation will be held on the 18th green upon the conclusion of play
(Approximately 15:45) on Sunday 31 July
*Prize Money *
Prize fund €1,750,000
R2D points 2,750
*Television Broadcast *
The Hero Open will be broadcast live on SKY SPORTS
DAY
LOCAL WORLD FEED FROM SITE (+1 Hour)
THURSDAY 28 JULY
12:00 - 17:00
FRIDAY 29 JULY
12:00 - 17:00
SATURDAY 30 JULY
11:00 – 15:30
SUNDAY 31 JULY
11:00 - 15:30
PGA European Tour – COVID-19 Spectator Code of Conduct
It is vitally important to us to protect the health and wellbeing of all players, staff, volunteers and spectators attending PGA European Tour events (the “DP World Tour”) and, as such, entry to all DP World Tour events will be subject to strict acceptance of and adherence to our COVID-19 spectator code of conduct (the “Code of Conduct”) and, if applicable, the latest Government guidance.
*Masks & Social Distancing *
The wearing of masks and social distancing are not mandatory, but members of the public are welcome to do so if they wish. We ask that you are respectful of the choices of others in this matter.
Travel & Parking
Parking is on site for public in Car Park 1
Event Programme
The electronic programme phone App is available to download onsite free of charge by scanning the programme QR codes which will be located around the venue. The programme phone app is where you will find all the tournament information and updates, including live scores, the daily draws, course map, catering locations, full event schedule and entertainment.
Contactless Payments
There will not be ATM’s onsite. This is a cashless event. Contactless payments accepted.
Tickets
Purchase your tickets prior to arrival https://tickets.europeantour.com/eut/#/abf55ea9-f55e-4b65-a1f4-8b82e97a8766/shop/select?fac=EUT&locale=en&skin=pgaethro
The ticket office will also be located in Welcome Tent by the public car park.
Welcome Tent
The Welcome Tent is the main entrance to the Championship. Within the Welcome Tent there will be the following facilities:
- Ticket Checking
- Ticket Sales
- Ticket Collection
Spectator's Etiquette
- Remain still for each shot and do not move until all the Players in the group have played or holed out.
- Kneel or sit down if you are in the front row. Consider other spectators when using an umbrella.
- Do not speak to the players while they are on the course.
- Please keep behind the ropes and barriers on the course and use the official crossing points.
- Walk, don’t run, and obey the course marshals – they are trying to make your day more enjoyable.
- There is no dress code in public areas.
- Dress accordingly for the weather conditions. Sensible shoes should be worn. No metal spikes allowed.
- Due to social distancing, spectators are prohibited from asking for player autographs.
- Please listen to any public address announcements and follow instructions from officials and volunteers should they be necessary.
Course
Spectators can move freely around the golf course but please stay outside the ropes. Controlled crossing points, which are clearly marked by signposts and manned by course Marshals, should be used when crossing fairways.
Evacuation Procedure
If it is necessary to evacuate the site, please follow the instructions of the course marshals, volunteers and event officials in an orderly fashion.
*PRO-AM *
The Hero Open Pro-Am takes place on Wednesday 27 July. Pro-Am day is not open to the public.
Practice
The practice days prior to the event days are not open to the public. The event is open to the public from Thursday to Sunday.
The access point to the practice range is behind the Championship Village.
Putting green is located next to the range.
The short game area for pitching and bunker play is located behind the Practice Range.
Marshals
The Chief Marshal and team will be managing the Hero Open volunteer programme. The Marshals are extremely influential in helping to ensure that play runs smoothly.
The purpose of a Marshal is to ensure that the competitors are able to compete under the best conditions.
Many of the marshals have volunteered at a number of other golf events across the country and have a good understanding of the appropriate golfing etiquette.
Volunteers are an essential element of the Championship and are identified with ‘Marshal’ & Village Host armbands.
Phone Charging
No Phone charging stations
Can I bring my own food and drink?
No picnics / picnic hampers allowed.
Alcoholic beverages are also not permitted to be brought into the venue.
*Public Catering & On-Course Catering *
There is public catering located within the Championship Village offering a variety of food and drink.
All food & drink outlets will be cashless and contactless payments will be accepted
On-Course Toilet Facilities
There are toilet facilities in the Championship village, 9th green, 7th tee
Grandstands
There are no grandstands.
*Leaderboards *
There are leaderboards on holes: 7, 9, 12,16,17,18
*Championship Village *
The Championship Village is where it’s all happening off the golf course and where you will find plenty of seating to relax. There will also be a Giant TV screen so there is no need to miss any of the golf. There will be fun activities for the whole family, food and drink outlets ensuring that the golf course is not the only place where the action is happening.
*Inclement Weather *
Observe the leaderboards and big screens throughout the golf course for weather warning signs that will appear prior to inclement weather moving into the area. Spectators are advised to take precautions PRIOR to play being suspended. If the siren sounds, seek shelter immediately, avoiding the following:
Open areas, Hilltops or high places, Isolated trees, Golf buggies and Wire fences
Clothing and What to Wear
It would be recommended to wear casual golf wear. The ground is uneven and particularly under wet conditions the ground may become slippery therefore appropriate footwear should be worn to avoid injury. Please check the weather forecast before you set off on your journey.
Smoking Policy
Smoking is not permitted in any structure, including outdoor balconies & viewing platforms.
WI-FI
Free Wi-Fi is available for spectators throughout the site. The main hotspots are situated in the Championship Village.
The Use of Mobile Phones
The use of mobile phones is permitted but restricted to dedicated areas only, where event signage will refer to them as “mobile phone zones”. Only in these dedicated areas can calls be made or received, however phones must remain on silent at all times.
The use of any cameras, computers and other electronic equipment at the Tournament Thursday to Sunday is not permitted other than with the proper accreditation. Cameras are allowed during the Pro Am on Wednesday.
Making or distributing broadcasts, commentary, news reports, data, results or statistics by any means in any format or media including any such by mobile phone or other wireless device is not permitted.
Cameras - Cameras are NOT permitted on Match Days – Thursday, Friday, Saturday and Sunday. Although mobile phones are permitted on all four days of the event, the use of the camera facility is as per the above.
*Bookmaker *
There are no bookmaker facilities on site.
Accessibility
Personal Assistants
If you need a personal assistant to attend an event with you, the DP World Tour offers a complimentary carer ticket to customers with disability who have purchased a ticket. To request a carers ticket please contact the call centre on UK 01344 840550, Outside UK +44 1344 840550 or by emailing ticketing@europeantourgroup.com
Proof of eligibility is required.
*Are wheelchairs allowed on site at the Championship? *
Wheelchairs and other motorised chairs are allowed on the tournament grounds. Golf carts are not permitted.
Accessible toilet facilities are located in the clubhouse and the hotel
Car Parking: Designated parking for Blue Badge holders is located within Car Park 2.
For those with accessibility issues who require parking on site, please email
ticketing@europeantourgroup.com
*Is there a Public Crèche? *
There will not be a public crèche at this event.
There is a baby changing facility within the hotel.
Can I bring a child’s buggy/pushchair?
Yes you can. However please be aware of uneven terrain. Children should always be accompanied by an adult.
The ground is uneven and particularly under wet conditions the ground may become slippery therefore appropriate footwear should be worn to avoid injury.
Are dogs permitted to the course?
Dogs are not permitted on the course with the exception of trained assistance guide dogs, and we respectfully suggest that you do not leave your pet in the car.
*Familiarise yourself with the location of First Aid stations and refreshment areas. *
On entry to the venue look for a map board, this will help you find exits, key facilities and provide other key information.
Medical First Aid
Full medical and first aid facility is located in the Championship Village. Should you require medical assistance whilst out on course, please ask a marshal or event official who can radio for assistance.
*Lost Property *
Lost property that has been found can be handed in to the nearest marshal, volunteer, event official. All items will be delivered to the Championship Office at the end of each day. The Championship Office is located in the hotel.
Left Luggage
There will not be a left luggage facility at the event.
Can I bring a bag / rucksack?
Bags and rucksacks are permitted at the Championship and there are no restrictions on size. For your safety, security bag searches may be in operation on entry.
Bicycles
Bicycle parking will be available at the front of Car Park 1. Bicycles are left at your own risk. Please provide your own lock.
