Information for spectators attending the 2024 Betfred British Masters at The Belfry Hotel & Resort with access requirements.
WELCOME
We are delighted to welcome you back for another instalment of the Betfred British Masters at The Belfry Hotel & Resort!
If you have any queries or require any specific assistance, please contact us on email: eventinfo@europeantourgroup.com. Please be advised, all requests for blue badge parking are managed by our Ticketing department. Please see section below for further details.
TICKETING POLICY
The DP World Tour enjoys welcoming all spectators to its events and to help persons with accessibility needs to attend and enjoy the Betfred British Masters, the following ticketing policies are in place:
- CARER - Ticket holders who require a carer to assist them are entitled to receive one free carer ticket to the event. This complimentary carer ticket can only be ordered online following the purchase of the ticket. The carer ticket will be identified on the scanner at time of entry.
- PARKING - There will be dedicated accessible parking on site at Car Park 4 for spectators whose vehicles display a blue badge. To request accessible parking please contact: ticketing@europeantourgroup.com. Proof of blue badge or similar is required in advance along with car registration. A digital pass will be added to the account a week prior to the event.
Both of the above are subject to availability.
GETTING THERE
Full directions and travel information can be found on the dedicated travel page HERE.
WHEELCHAIR / MOTORISED CHAIR ACCESS
Privately owned wheelchairs and other motorised chairs are allowed on the tournament grounds however we encourage you to use Event Mobility (see below). Golf carts are not permitted.
Please note that liability of using mobility scooters will remain with the user and this should be considered when accessing areas of the golf course.
EVENT MOBILITY
Event Mobility will be providing electric mobility scooters and manual wheelchairs for hire at this event for the use of mobility impaired, disabled and elderly visitors. You can find Event Mobility located next to the Welcome Tent.
Event Mobility is a charity and kindly asks for a donation of £35 for using electric scooters and £15 for the manual wheelchairs.
To reserve an electric mobility scooter or manual wheelchair please book online by clicking here or by phone on 01386 725391.
Online bookings must be made at least 2 days before the event.
Bookings cannot be made during the event. If there is spare equipment available at the event it is offered on a first come, first served basis only.
ACCESSIBLE ROUTING ON-COURSE
Please note the accessible viewing areas on the 1st tee and 18th grandstand. Access will be on a first come first served basis and be available to accompanying carers (max of one). These wheelchair viewing areas can become congested especially on Championship Days, but we aim to accommodate as best we can. Please ask a marshal for assistance, if required.
_If you have booked a Ticket + experience, please contact ticketing@europeantourgroup.com for more information on accessibility to these areas. _
ACCESSIBLE TOILET FACILITIES
Toilet and accessible facilities will be available at various points around the course. Each accessible toilet contains a toilet and sink and fold down baby changing table to allow complete privacy.
Locations of all toilet facilities will be shown on the spectator map once published.
PGA Village
Brabazon Village
7th Green catering area
14/15th catering area
SUNFLOWER LANYARDS
We recognise sunflower lanyards for people who have a hidden disability. They are for people who want to let us know that they may need some extra help, time or assistance. When you wear your sunflower lanyard, a member of staff may ask you if there is anything we can do to help you.
WHAT IS A HIDDEN DISABILITY?
A hidden disability is a disability that may not be immediately obvious.
This could be, for example:
- Sensory loss, including difficulty seeing or hearing
- A physical disability that may not be obvious
- Autism
- A learning disability
- Anxiety or any other mental health condition
There is no qualifying list of hidden disabilities. If you have a hidden disability and feel that you would benefit from wearing a sunflower lanyard, please do.
INFORMATION FOR VISUALLY IMPAIRED SPECTATORS
We welcome trained assistance dogs. Please note that they must be always kept on a lead.
Guide Dogs named Official Charity of Betfred British Masters
EMERGENCY EVACUATION PROCEDURES
In the case of an emergency evacuation, all visitors to the Betfred British Masters will be directed to localised Rendezvous Points around the course by a Steward or Marshal.
In the case of a full course evacuation, EEP security guards will assist Marshals and direct you to the nearest Entry/Exit or Assembly Point Area.
We look forward to welcoming you to the Betfred British Masters at The Belfry Hotel & Resort.
