Genesis Scottish Open Accessibility Guide

The Championship Visual Story is designed to help you plan and prepare for your visit.

Click here to view the Genesis Scottish Open Visual Story.

The Genesis Scottish Open Accessibility Access map is designed to help you plan and prepare for your visit.

Click here to view the Genesis Scottish Open Accessibility Access Map.

The DP World Tour enjoys welcoming all spectators to its events and to help persons with accessibility needs to attend and enjoy the Genesis Scottish Open the following ticketing policies are in place:

To assist us in allocating accessibility resources, we may ask to see a copy of a relevant document such as a blue badge or disability related benefit.

CARER - Ticket holders who require a carer to assist them are entitled to receive one free carer ticket to the event. This complimentary carer ticket can only be ordered online following the purchase of the ticket. The carer ticket will be identified on the scanner at time of entry.

PARKING - There will be dedicated accessible parking at Park & Ride for spectators whose vehicles display a blue badge. Further details below. To request accessible parking within the dedicated blue badge area please contact: ticketing@etghq.com. Proof of blue badge or similar is required in advance along with car registration.

Full directions and travel information can be found HERE

Accessible drop-off location is at the main gate to The Renaissance Club. Taxi and Private Vehicle drop-off will only be permitted on presentation of a Blue Badge Pass.

Accessibility parking is a short distance from the FAN Zone entrance. Please present your pre-booked Car Park 2 pass and Blue Badge on arrival, one of our attendants will direct you to the area reserved for Accessible Parking.

There will be Accessibility Team members on hand to greet you at the Event Mobility tent to assist you on arrival and direct you to the bag check fast track lane.

If you should have additional needs in relation to Accessible parking or additional needs in relation to Accessibility at the event, please contact: Eventinfo@etghq.com

Event Mobility will be providing electric mobility scooters and manual wheelchairs for hire at this event for the use of mobility impaired, disabled and elderly visitors. They will be located at the venue entrance, near to Bag Check, prior to entering the FAN ZONE.

Event Mobility is a charity and kindly asks for a donation of £35 for using electric scooters and £15 for the manual wheelchairs. To reserve an electric mobility scooter or manual wheelchair please book online at www.eventmobility.org.ukClick here Make a Booking (eventmobility.org.uk) or by phone on 01386 725391.

Online bookings must be made at least 2 days before the event. Bookings cannot be made during the event. If there is spare equipment available at the event it is offered on a first-come, first-served basis only.

Privately owned wheelchairs and other motorised chairs are allowed on the tournament grounds however we encourage you to use Event Mobility (see below). Golf carts are not permitted.

Please note that the liability of using mobility scooters will remain with the user and this should be considered when accessing areas of the golf course.

On arrival at the venue, proceed to Bag Check. The route leading to the Bag Check tent will be on fairly level grass terrain.

The security check will include a bag search to check for prohibited items. Those with Accessibility requirements may avoid the queues and join the fast-track Bag Check Lane. There is not a bag drop facility at this event.

The Ticket Office is located at the FAN ZONE entrance arch and your tickets will be scanned at this point.

The route up to the Ticket Office from Accessible Parking CP2 will consist of fairly-level grass terrain.

Purchase tickets here.

Located inside the venue beside the FAN ZONE entrance arch. We offer a dedicated Accessibility Team who are able to support guests with physical or hidden disabilities. The team are based at the Accessibility Services tent and in locations such as the Bag Check area and the venue entrance and can answer access questions you might have. You can also collect access resources here.

This service is only for the less abled and elderly who have difficulty walking long distances. It is a limited service and operates from 5 bus stops located around the course. Note: A Vulnerable wristband is required for this service, these can be collected at the Information & Accessibility Services tent near to the FAN ZONE Village entrance.

1. Event Mobility near to Car Park 2
2. Ticket+
3. 6th hole catering area
4. 17th hole
5. 12/14th hole catering area

The accessible routing map indicates the accessible routing around the course. Click here to view.

Accessible spectator viewing is available in dedicated locations around the course from behind the rope line. Please take care on rough and sloping ground and be aware that some areas may become soft and/or slippery in wet conditions. Marshals are briefed to ask the crowd to allow spectators with an impairment to access the front of the rope line where possible.

6th green viewing platform

9th green*

14th green*

17th green*

18th green*

Range*

*Roped off areas

The wheelchair viewing areas can become congested especially on Championship Days, but we aim to accommodate as best we can. Please ask a marshal for assistance, if required.

There are a limited number of reserved seating spaces on the grandstands for those with accessibility requirements.

Access will be on a first-come first-served basis and also be available to accompanying carers (max of one).

Accessible toilet facilities are available at all toilet locations. Each accessible toilet contains a sink and folds down baby changing table.

FAN ZONE Village

6th Green catering area

12th catering area

17th catering area

The Genesis Scottish Open Official Merchandise Store will be located within the FAN ZONE Village area which is on flat grass terrain.

Floor assistants are available to assist customers if required. Wheelchair accessible fitting rooms are available in the store.

The flooring within the store is carpeted and the area is well lit. On entry to the Store there will be both step and ramp access while the store is on one level with good access to all displays.

Catering facilities will be available on the course and in the FAN ZONE Village, near to the main public entrance. The locations of all catering facilities will be shown on the spectator map once published.

The FAN ZONE Village has seating areas on open grass terrain and under cover food court area. The Genesis Scottish Open food and beverage offerings will be from mobile food units. These units will have the capacity to cater for wheelchair users. Please ask a member of staff if you require assistance accessing the counter.

You are able to bring your own food on site if you have a specific food allergy or intolerance. Individual packed lunches are allowed.

It is forbidden to bring alcoholic beverages into the Site.

There will be free water refill stations in the following locations. Please bring a refillable water bottle.

FAN ZONE Village

Hole 6

Hole 12

Hole 17

More information on the Show Stage and full range of activities in the FAN ZONE Village will be made available in due course. Located in the heart of the FAN ZONE Village, there will be a diverse programme of entertainment from Thursday to Sunday.

We are a cashless event, so please bring a credit/debit card.

Hospitality access at the Genesis Scottish Open also accommodates a lift access.

Available at the Information and Accessibility tent at the entrance to the FAN ZONE village.

We would suggest offering these to parents with young children and those attending events with vulnerable adults.  Spectators who choose to use these simply need to write a contact number on the inside of the wristband and can then complete as much or as little additional information as they wish.  For example, some parents may prefer not to add the name of their child.

We recognise sunflower lanyards for people who have a hidden disability that might not be visible to see. They are for people who want to let us know that they may need some extra help, time or assistance. When you wear your sunflower lanyard, a member of staff may ask you if there is anything we can do to help you.

What is a hidden disability?

A hidden disability is a disability that may not be immediately obvious.

This could be, for example:

Sensory loss, including difficulty seeing or hearing

A physical disability that may not be obvious

Autism

A learning disability

Anxiety or any other mental health condition.

There is no qualifying list of hidden disabilities. If you have a hidden disability and feel that you would benefit from wearing a sunflower lanyard, please do.

Certified Assistance Dogs that are trained by members of Assistance Dogs (UK) are welcomed to the Grounds. Please note that they must be always kept on the lead.